We process and ship orders each business day (including Saturday). We do not ship on Sundays, national or religious holidays.
We offer free shipping on orders over AED 100. Typical UAE delivery times are 2-5 working days.
Cash on delivery service is available on UAE orders. Simply checkout using this option and no payment is required until the courier arrives with your order. Pay the courier on arrival for the exchange of your order - simple as that!
When your package has been dispatched, we will send you an email confirmation along with our delivery driver’s number or a link to the tracking information if shipped with our courier partners. On rare occasions, a tracking number may not be available. We apologise in advance if your particular order is affected.
If you are planning to purchase multiple items, combined shipping discounts are available for items purchased and paid for at the same time. To benefit from combined shipping, simply add multiple items to your cart and proceed to checkout. As you continue your shopping, our checkout system will automatically consolidate your purchases and offer you a reduced shipping rate.
Once you have reached our checkout page, after adding your shipping address, the site will automatically calculate the shipping cost to your applicable country based on the most economic shipping price offered by our preferred shippers. All international shipments are fully traceable, and we will provide you with the tracking information as soon as the item is dispatched from our distribution centre in Dubai.
International shipping duties and import taxes are the customer's responsibility. Please check the import duty, VAT or any other taxes of your country before completing your purchase. If you refuse a shipment because of duties and taxes, you will still be held liable for any costs incurred by eGolf Megastore.
If for any reason upon receipt of your item, you consider that the item does not match the condition described or you simply change your mind, please let us know within 7 days of receipt, and we will do our best to rectify the situation. If that is not possible, just pay to ship your item back, and we’ll refund you in full, subject to our policy and procedures for returns set out below.Returns Procedure:
You knowingly provide us with your data when you choose to interact with any of our products and services. For example, you may provide us with your data in the occurrence of sales transactions, account creation, promotions and giveaways or other requests for information both in-store and online. Some examples of the data you provide include your name, postal address, phone numbers, email address, product commentary, or other preferences. This data is synonymous with the data collected from the eGolf Megastore website or mobile app. The details collected from you do not include you credit card details.
Access to this website ("Website") is permitted on a temporary basis, and we will do our best to ensure our Website is available at all times. You acknowledge however that our Website may not be available from time to time due to scheduled and unscheduled maintenance, or due to reasons beyond our control. eGolf International LLC, its directors, shareholders, managers or employees ("eGolf Megastore" or "we" or "our") will not be liable or accept any responsibility if our Website is unavailable at any time or for any period.
We may, from time to time, restrict or prevent access to parts of our Website, or to the entire Website. We also reserve the right to withdraw or amend any information or services we provide on or via our Website without notice.
Although we have tried to provide accurate and timely information, the content of this Website may not be accurate, complete or current and may include technical inaccuracies or typographical errors.
On the very rare occasion that you have a problem with a product purchased from eGolf Megastore, we will do our best to ensure that you are satisfied.
Where applicable, we offer the manufactruers' warranty on new product purchase online or in store at eGolf Megastore.
For equipment purchased from our pre-owned “Pristine” category, our warranty broadly replicates new club warranties offered by the manufacturers. Typically, that will be a 12-month warranty against product failure with the exception of the shafts. Warranty on shafts, whether graphite or steel is limited to 30 days.
Please note that:
Our warranty does not extend to all other pre-owned equipment purchased from our site. Such equipment is sold on an “as is” basis.
Please contact us directly for further information regarding our warranty conditions.
If you would like to pay for and collect your goods from us directly, you can use our Reserve & Collect service where any goods can be reserved at your store of choice where stock availability allows.
Please take a copy of your order confirmation or reservation number when you go to store to collect your items. You should leave at least 2 hours from when you place your order to when you come to collect it. All reservations need to be collected by the close of business next working day. Should this be a problem, or you wish to collect on a specific day, then please contact the store directly, giving your reservation number and the day on which you are able to come to the store, so the goods can continue to be reserved. The reserve & collect pick up point is the store till located in store. Your order has not been paid for therefore you will be required to pay in store.
Alternatively, you can call your local store to reserve.
All purchases subject to our standard in-store terms and conditions (these may differ from online terms and conditions).Deliver To Store
We also offer customers the choice of ‘Deliver to Store’ option, where stock availability allows. Customers choose to have their order sent to a nearby store direct from our warehouse, rather than having it delivered to their home.
This makes waiting at home for a delivery, or travelling to a depot and queuing for a collection, things of the past.
Should you require a store delivery, simply select the option when the product has been placed in your shopping cart and you are ready to proceed with the transaction.
We dispatch Deliver to Store orders from our warehouse on weekdays only, and excluding Bank Holidays, to be available for collection in 2 working days. Orders placed before 5pm on a Monday will be available for collection from Wednesday. Orders placed on Friday before 5pm will be available for collection from Tuesday (excluding Bank Holidays, when it will be available on Wednesday). Should an order be placed after 5pm Friday or over the Weekend, it will be ready for collection on Wednesday. Please ensure you wait until the scheduled day of collection and present Photo ID when you pick up your order such as Driving License or Passport.
Some products are not able to be selected for Deliver to Store so please check this beforehand or contact a member of our customer service team if still unsure.
If you know the product is available for Deliver to Store but are not sure where the nearest eGolf Megastore is located, you can use our store finder link here.