15% OFF YOUR 1ST ONLINE ORDER. USE CODE: EGOLF15

(Excludes PXG & "On Sale" Items)

15% OFF YOUR 1ST ONLINE ORDER. USE CODE: EGOLF15

(Excludes PXG & "On Sale" Items)

golf apparel on sale
golf apparel on sale

Frequently Asked Questions (FAQs)

PAYMENT OPTIONS

What forms of payment does eGolf Megastore accept?

GIFT CARDS

Does eGolf Megastore offer gift cards?

YOUR ACCOUNT

How do I check out?

How can I be certain that my order has been received?

Can I change my order after it has been made?

RETURNS

What is your return policy?

SHIPPING AND DELIVERY

What are my shipping options and what is the cost?

Do you ship outside the UAE?

What if I am located in a different country?

When can I expect my shipment?

Can I track my shipment?

Can I pick up my item from your facility?

TRADE-INS

Do you accept trade-ins?

PRIVACY AND SECURITY

Is your website secure?

Do you have a Privacy Policy?

OUR PRODUCTS

How do I know that the used clubs you sell are genuine?

Do you offer a warranty on the clubs you sell?

Can you source a particular product if you do not have it listed on your site?

 

PAYMENT OPTIONS

What forms of payment does eGolf Megastore accept?

We accept a variety of online payment options through our e-commerce platform. The following forms of payment are accepted:

• Visa

• MasterCard

• AMEX

• eGolf Megastore Gift Card

• Cash on Delivery (COD) - UAE only

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GIFT CARDS

Does eGolf Megastore offer gift cards?

Yes, we offer gift cards for purchase from our site. Gift Cards can be purchased by clicking here

How do I redeem an eGolf Megastore eGift Card?

If you have received an eGolf Megastore Gift Card from a loved one or friend, it can be redeemed at any eGolf Megastore, use our Store Locator to find the store closest to you.

 

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YOUR ACCOUNT

Once you have finished selecting all of the items you wish to purchase, click on the “My Cart” link at the top of any page and it will take you to checkout and simply follow the prompts from there.

How can I be certain that my order has been received?

Upon checkout and payment for your item(s), we will send you an email confirming your order has been received and specifying the products and quantities ordered, together with the shipping cost and your confirmed shipping address for delivery.

Can I change my order after it has been made?

If you need to change your order after it has been made, you will need to contact us as soon as possible on +971 (0) 4 338 5770. Although we will try to accommodate your change, if the item has been dispatched we cannot guarantee that the order can be changed.

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RETURNS

What is your return policy?

You can return items within 7 days of receipt, however voluntary returns may be subject to a 15% re-stocking fee. Our returns policy and procedure can be found on our Returns page by clicking here

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SHIPPING AND DELIVERY

What are my shipping options and what is the cost?

We ship predominately with Aramex or Fedex within the UAE. Information on our shipping policies and prices can be found by clicking here

Do you ship outside the UAE?

Yes, we ship to all countries in the GCC as well as to Egypt. Information on our international shipping policies and prices can be found by clicking here

What if I am located in a different country?

If you are located outside the countries mentioned above and wish to purchase from our store, please email us at [email protected] before making a purchase. Please specify the item you would like to buy and we will provide you with an international shipping estimate within 24 hours.

When can I expect my shipment?

Shipment times vary depending upon the final destination. UAE deliveries will take upto 3 working days from the date of dispatch. For deliveries to the GCC or Egypt, please allow up to 7 days for delivery from the date of dispatch. 

Can I track my shipment?

Yes, you will receive a shipment confirmation e-mail on the day that we dispatch your order. On rare occasions, tracking information will not be available.

Can I pick my item up from your facility?

Yes you can, but our shipping and logistics team are lightening fast so you will need to call immediately after your order and inform a member of our staff. Orders are usually shipped within 2 hours of being received, so you have to act fast!

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TRADE-INS

Do you accept trade-ins?

Yes, we do accept trade-ins. More information about our trade-in procedure and policies can be found by clicking here

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PRIVACY AND SECURITY

Is your website secure?

Yes. We utilise the latest industry standard encryption protocol (SSL) to secure your online ordering security. This process scrambles your order information so that it cannot be read by anyone other than eGolf Megastore, even if it is wrongly intercepted on route to us.

Do you have a Privacy Policy?

Yes we do. Your privacy is of great importance to us. Please review our Privacy Policy by clicking here

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OUR PRODUCTS

How do I know that the used clubs you sell are genuine?

We fully guarantee that all of the items that we sell are genuine. Our suppliers are major distributors and manufacturers. We are an authorised retailler for all of the brands we stock. If you have any concerns about the authenticity of your club, please give us a call.

Do you offer a warranty on the clubs you sell?

We offer a limited warranty on clubs purchased from our “Pristine” or “Mint” categories. All other items are sold on an ‘as is’ basis and not covered by any warranty. More information on our warranty policy can be found by clicking here

 

Can you source a particular product if you do not have it listed on your site?

Yes, in most cases we can source the product you are seeking, however it may take up to 3 weeks to arrive.

In addition, we can have up to 2,000 items in our warehouse facility “pipeline” in preparation for listing to our site. It can take 1-2 weeks for new arrivals to make it on to our site, so please contact us at [email protected] if you are after a specific item. We are happy to bring forward our listing of that item if it is what you are after.

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