Refunds & Returns Information

If for any reason upon receipt of your item you consider that the item does not match the condition described or you simply change your mind, please let us know within 14 days of receipt, and we will do our best to rectify the situation. If that is not possible, just pay to ship your item back, and we’ll refund you in full, subject to our policy and procedures for returns set out below.

Returns Procedure:

• Items returned must be in the same condition as they were sent in order to receive a full return.

• All returns require a Return Merchandise Authorisation number (RMA#). Prior to returning your item, please contact customer service by emailing us at sales@egolfmegastore.ae to obtain your RMA

• The customer is responsible for return shipping costs.

• It is strongly advised that you use traceable and insured shipping method, as we are not responsible for merchandise that is lost or damaged in transit on return.

• All returns will be inspected prior to a refund being issued. Where an inspection takes place and we determine that the item was inaccurately described, we will issue you a full refund.

• Refunds will be issued within 15 days of receipt of the item.

• We reserve the right to charge a 15% restocking fee on any returns, provided however that the restocking fee shall not apply to any return of product for an eGolf Megastore store credit.

The following products may NOT be returned:

• Pre-Owned Clubs

• Products that are included in the Sale Promotion

• Special orders

• Custom golf clubs

• Personalised items

TERMS AND CONDITIONS FOR ONLINE PROMOTIONS:

• No return or refunds for the products that are included in the sale promotion.

• Refund is applicable on full priced only if returned within 14 days of purchase.

• Offer is not valid in conjunction with other offers.

• Some of the items within the sale are promotional, therefore the price of these items is subject to change and may increase after the sale period.

• Please note that an item could go out-of-stock during checkout and your purchase is only confirmed once dispatched.

• Standard delivery of Sale purchases may take up to 7 working days. Sale items may take longer to arrive due to the volume of orders through our sale period

• If you have received damaged or wrong items in your order, please contact us right away and we will resolve the issue within 24 hours.

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